Help & Support
Frequently Asked Questions
How do I submit a challenge?
Click on "Submit Challenge" in the sidebar or dashboard. Fill out the form with your challenge details, expected deliverables, and any supporting attachments. Your submission will be reviewed by our team.
What happens after I submit a challenge?
Your challenge goes through several stages: Submitted → Assigned → Under Review → Accepted/Rejected. You can track the status on the challenge detail page and will receive updates when the status changes.
How long does the review process take?
Review times vary based on complexity and our current workload. You can check the status of your challenge anytime in the "My Challenges" section.
Can I edit my submission after submitting?
You can edit your challenge while it's in "Submitted" or "Need Info" status. Once it moves to "Under Review" or beyond, you cannot make changes, but you can add comments.
What does "Need Info" status mean?
This means the reviewer needs additional information from you. Check the comments on your challenge for specific questions and respond to move the review forward.
What happens when my challenge is accepted?
Accepted challenges can be converted into projects in our main project management system. You'll receive a link to track the project once it's created.
How do I join an organization?
When you first sign in, you'll be prompted to join an existing organization or create a new one. You can also manage this in Settings.
Why does my organization need to be verified?
Verification ensures the legitimacy of organizations and enables features like converting challenges to projects. An administrator will verify your organization.
Contact Support
If you need further assistance, please contact our support team at john@zenv.ai